The flexible cancellation preference

Modified on Fri, 20 Sep at 3:02 PM

In your Travelnest account, you have the flexibility to choose one of a range of cancellation preferences for your listings.

Your selection will apply to all listings on all channels. It’s important to understand how the cancellation preference you set in your Travelnest account is treated by each channel, and what this means for you and your guests.

When do I get paid?

Completed bookings or whole/part non-refundable cancellations will be paid on arrival with funds taking up to 10 days to reach your bank account.

With regards to cancellations, here’s what happens if you choose flexible with Travelnest:

Airbnb

Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid.
If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights.
If the guest cancels a Non-refundable booking (if you have selected to include), you keep your entire payout for all nights booked, minus the cleaning fee if they cancel before check-in
For Airbnb, reservations in Italy or made by South Korean guest will have a different interpretation that should be checked here.

Booking.com

The guest can cancel up to 5 days before arrival and receive a full refund.
If the guest cancels outside the free cancellation period, or books using the Non-refundable option (if you have selected to include), you will receive payment for 100% of the booking but the cleaning fee will be refunded to the guest.

Expedia

The guest can cancel up to 5 days before arrival and receive a full refund.
If the guest cancels outside the free cancellation period, you will receive payment for 100% of the booking but the cleaning fee will be refunded to the guest.

Vrbo

100% refund up to 14 days before arrival & 50% refund up to 7 days before arrival.

Holidu

The guest can cancel up to 5 days before arrival and receive a full refund.
If the guest cancels outside the free cancellation period, you will receive payment for 100% of the booking but the cleaning fee will be refunded to the guest.

Direct Bookings

The guest can cancel up to 5 days before arrival and receive a full refund.
If the guest cancels outside the free cancellation period, you will receive payment for 100% of the booking but the cleaning fee will be refunded to the guest.

HomeToGo

The guest can cancel up to 5 days before arrival and receive a full refund.

If you have any questions or need help with selecting a cancellation preference, please get in touch with our customer support team. You can find out how to contact us here.