How booking modifications work

Understanding booking modifications

As a Travelnest host, you may occasionally receive requests from guests who need to make changes to their reservation. In this guide, you’ll find everything you need to know about how modifications work, which changes guests can make, and what to expect from each booking channel.

Types of modifications

• Changes in the length of stay — A guest may wish to arrive earlier, arrive later, or stay for additional nights. If the dates change, the price will usually update automatically based on the rates you have set.

• Information updates — Guests may need to correct or update booking details, such as the number of adults or children. Small information changes are normally easy to process, though the method varies by channel.

• Check-in date changes — Guests may wish to adjust their arrival date while keeping the overall stay length the same.

How to request modifications

In order to make a change, guests must do this directly on the booking platform they used, such as Airbnb, Booking.com, Vrbo, Expedia, Holidu, or HomeToGo. Travelnest cannot raise modification requests on behalf of guests, and it is quicker for guests to request changes directly on the platform they booked with.

If a modification request comes in and the property rules or availability allow the change, we will accept the changes automatically and update you on the reservation.

If a guest contacts us directly, we’re happy to check availability and confirm whether the change is possible, but they will still need to submit the request through their booking platform for it to be processed properly.

If you need assistance with a modification for Airbnb or Booking.com where the guest has requested it from you, please let our Customer Support team know, and they will be happy to assist.