Our payment schedule:

You will receive your weekly payment and statement on a Wednesday for all arrivals up to the previous Sunday.

If your property is priced in GBP:

If your property is not priced in GBP:

Your payment can take up to 4 days to reach your account after it has been paid out by Travelnest. This time frame is dependent on the bank's processing time and is outside our control.

Our payment processing dates are as follows: 

If a guest checks in on Monday the 1st, then the payment will be processed by Travelnest the next Wednesday (which would be the 10th).

If a guest checks in on Thursday the 18th, then the payment will be processed by Travelnest the next Wednesday (which would be the 24th).

Cancelled bookings:

When a booking has been cancelled by a guest (who is entitled to a refund), and you have already received payment for this booking, we will deduct this sum from any future payment we make to you. If there are no further bookings, we reserve the right to request a refund to balance this amount. 

If a guest has cancelled a booking you may still be entitled to a payment. We will remit payment to you based on the cancellation preference that you have selected in the Fees and Channels section of your account. 

The same terms apply if you, the owner, request a cancellation and you have already been paid for the booking. Please note that bookings can only be cancelled by you in exceptional circumstances - read our guide on booking cancellations to find out more.

VAT

The amount that we deduct from each booking is our commission plus VAT if your business is within the UK. If you are VAT registered, you can claim this VAT back. You will receive a VAT invoice whenever a payment is made to you. This will detail what we are paying you and breaks down the commission charge by booking.