Guest welcome email template

Travelnest handles all pre-booking enquiries from guests from all channels except for Airbnb and Booking.com. To find out how to handle guest communication for Airbnb and Booking.com channels please read our guide here. 

For all the other channels such as Expedia and Holidu once we have received a booking for your property, our team will send you a confirmation email and an SMS which contains all the relevant booking information including property name, dates booked, guest name and contact information. Once you have this information, it's over to you to reach out to your guests.

We recommend the following 3-steps for effective guest communication:

We recommend sending a guest welcome email around a week to 10 days prior to the date of each check-in. By this time, guests will be getting ready for their upcoming stay, and finalising their travel plans and itinerary. This gives guests peace of mind and avoids the situation where guests are looking to you for answers to common questions. 

Here's a template you can use which covers all the important details guests will be looking for. We also recommend sending a further reminder message to reiterate this information a day or two before their arrival date.

Dear <Guest Name>

Thanks for booking your stay at <Property Name>. I am looking forward to welcoming you! Here's a summary of your upcoming stay, plus details about how to access the property.

Property address
The property address is <Property address>. 

Directions to the property
<Complete this section as appropriate for your property>.

Check in instructions
You're checking in on <Check in date> any time after <Check in time>. You're checking out on <Check out date> any time after <Check out time>. Let me know when you expect to arrive so we can make sure everything is ready for you.

How to access the property
<Complete this section as appropriate for your property. Provide key instructions (if you’re using a lockbox or dropping of the key in person) or a check-in code (if you’re using a digital lock or other keyless entry solution).> 

Parking
Parking is available at <insert as appropriate>.

WiFi

The WiFi network is:
The WiFi password is: 

House rules
Here's a brief reminder of our House Rules. These are also available at the property.
<Insert House Rules as appropriate for your property.>

I really hope you enjoy your stay! If you have any questions or would like some recommendations for what to see and do in the local area, I'd be delighted to help. You can get in touch with me on <Phone number> or by replying to this email.

Best wishes
<Your name>