Travelnest handles all pre-booking enquiries from guests from all channels except for Airbnb and Booking.com. To find out how to handle guest communication for Airbnb and Booking.com channels please read our guide here.
You will receive a booking confirmation email and an SMS from us once a booking is confirmed for your property.
These messages will provide comprehensive details about the booking and include your guest's contact information. To make sure you're providing the best communication with your guests and reaching out at the appropriate times, just follow these simple steps:
Contact the guest directly to introduce yourself.
Provide information on key things such as check-in/check-out times.
Confirm details of any security deposit, if this is required. Please note that Travelnest processes security deposits on your behalf for Airbnb and TripAdvisor only.
If you choose to list your property on Expedia or Vrbo, please be aware that these channels do not currently offer security/damage deposit resolution or processing. For these channels, it is your responsibility, as the owner, to collect and manage security/damage deposits.
Read more about how security deposits are handled and what to do if you need to make a claim here
Outline any arrival instructions or the specific location of your property.
Share any specific booking terms and conditions with your guests.
Include any other information that would be useful to share with guests about your property e.g. accessibility, parking, whether the owner lives on-site, etc.
- Use our Guest welcome email template or our Guest message templates to send all the information guests will be looking for.
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