Stripe Payment Refunds

The CS guide for refunds can be found here. Make sure this has been followed and the refund has been approved before processing in Stripe. 

The refund via Stripe should be issued via credit note as explained below. 

1. Open the Invoices page in the Dashboard.

2. Select the open or paid invoice you want to add a credit note to.

3. Click More and select Issue a credit note.

4. Select a reason for the credit note.

5. If the invoice is paid, choose to refund the customer’s card. 

6. Click Issue credit note to submit the credit note.

You can read more about credit notes in the document below:

https://docs.stripe.com/invoicing/dashboard/credit-notes#creating 

Please note that if you decide to create a credit note, the customer will receive an email notification indicating that they have received a credit note along with the amount that has been credited. 

If a host requests a copy of the receipt again you can choose the 'send receipt' button to do this. This isn't currently tracked under recent activity in Stripe so be sure to only choose this option once as it will send a receipt every time it's selected.