How to synchronise your Booking.com calendar with Travelnest

Modified on Fri, 22 Dec 2023 at 10:46 AM

If you're listing your property on other booking sites with Travelnest, but listing it directly with Booking.com, it's important to connect your Booking.com calendar with Travelnest. This will avoid double-bookings and ensure that your availability is up-to-date on all other booking sites through Travelnest.

To synchronise your Booking.com calendar properly, it's important to follow both the import and export steps outlined below.

Please note that you'll need to do this from a laptop computer, as it is not available on mobile devices at present.

How to synchronise your Booking.com calendar with Travelnest if you're listing your property directly with Booking.com

Good to know: If you've just created an account with us and wish to synchronise calendars before publishing your property, you can find your calendar in the 'Edit photos, description, and set availability' section. Look for the 'Booking Availability' subsection, as shown in the screen below:

Once you've found your calendar, refer to question number 3 to find out how to sync calendars.

1. Log in to your Travelnest account and, from your Home page, click 'Calendar'. If you have multiple properties, you’ll see a drop-down box above the calendar where you can choose the calendar for each specific property.

2. After choosing the property for which you would like to synchronise the calendar, look under the calendar and click the drop-down menu labelled 'Additional calendar features.'

3. Click 'Export Calendar'.

4. Click 'Copy link' and paste the link into Booking.com then click 'Continue' and 'Finish'.

5. Login to your Booking.com extranet account. You'll need to do this from a laptop computer as Booking.com's calendar sync is not available on mobile devices. Click on the Property you want to sync the calendar.

6. Click on 'Calendar & Pricing' then 'Sync Calendars'.

7. Then click on 'Add Calendar Connection'.

8. Paste in the iCal link that you copied from your Travelnest calendar. The link should be something like: 'https://api.travelnest.com/ical?id=7121973' and name your calendar Travelnest. Then click 'Next step'.

9. Now Booking.com will give you an export iCal link, click 'Copy link'.

10. Once you copied the iCal link from Booking.com go back to your Travelnest calendar and click 'Import Calendar' and paste the Booking.com link and name your calendar Booking.com. Then click 'Continue' then Finish'.

11. Once the calendars are successfully connected, you'll be able to see the date and time when the calendars were last synchronised.

Frequently asked questions

1. How can I check if my bookings from Booking.com have been connected to the Travelnest calendar?

A. You'll see all your Booking.com bookings with a blue line on the Travelnest calendar, as shown in the example below.

2. If I'm NOT listing my property with Travelnest on Booking.com and have synced calendars with Booking.com should I deselect Booking.com from 'Marketing channels' or 'Fees and channels'?

A. Yes if you have decided to keep your listing direct with Booking.com and have synced the calendars with Travelnest properly to avoid double bookings. Go to your 'Marketing' or 'Fees and channels' section and deselect Booking.com and click 'Save changes' to avoid duplicate listing.

3. I don't know how to synchronise calendars. Can your customer support do it for me?

A: Unfortunately, if you're listing your property outside of Travelnest on platforms such as Airbnb or Booking.com directly, we don't have access to your personal login details to do the synchronisation for you. You must log in to your Airbnb or Booking.com account and follow the steps in this guide to complete the synchronisation process.

If you would like some assistance setting up calendar sync for your property, you can contact our Customer Support team. For information on how to contact us, please see here.

4. What happens if I need to cancel a booking?

A. As outlined in our Terms and Conditions, we reserve the right to charge you a £50 admin fee, per cancelled booking, where a double booking has arisen as a result of a failure to use iCal or block externally booked or unavailable dates manually. To avoid this fee, connect your calendars with iCal and block any unavailable dates manually.

If you need assistance to cancel a booking, please read our guide here for instructions.