Travelnest handles all pre-booking enquiries from guests from all channels except for Airbnb and Booking.com. To find out how to handle guest communication for Airbnb or Booking.com channels please read our guide here.
For all the other channels such as Expedia, TripAdvisor Vrbo and Holidu once we have received a booking for your property, our team will send you a confirmation email and an SMS which contains all the relevant booking information including property name, dates booked, guest name and contact information.
You can also see guest information for each booking in your Travelnest account under bookings.
Once you have received this confirmation, we recommend that you:
Contact the guest directly to introduce yourself.
Provide information on key things such as check-in/out times.
Confirm details of any security deposit(s), if required.
Outline any arrival instructions or the specific location of your property.
Share any specific booking terms and conditions with your guests.
Include any other information that would be useful to share with guests about your property e.g. accessibility, parking, owner lives on site.
- Use our Guest welcome email template or our Guest message templates to send all the information guests will be looking for.
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