How to view and manage your bookings on Travelnest

Managing your bookings on Travelnest is simple. Follow the steps below to access and manage your reservations effectively.

Viewing your bookings

1. Log in to your Travelnest account:
   On your device, open the Travelnest website and sign in.

2. Access the Bookings page:
   Navigate to the "Bookings" section.

3. Explore your bookings:
   Each booking card provides key details such as guest name, stay dates, number of guests, total price, and the booking channel.

4. Switch between tabs:
   The page includes three tabs: Upcoming, Completed, and Cancelled, with the Upcoming tab displayed by default. Use these tabs to easily switch between different booking categories.

Viewing booking details

To see more information about a specific booking:

1. Click or tap on the booking card you wish to view.

2. The detailed booking view includes details on dates, number of guests, payment breakdown, and guest contact information.

3. If necessary, you can use the "Cancel this booking" button to cancel the reservation.

When a booking is received

New bookings appear in your account at the time of booking. Bookings are processing until processed and confirmed by our team. Once this is completed, an email confirmation and an SMS of the booking will be sent to you. This will provide details including:

• Name of property.

• Check-in/check-out dates.

• Guest name & guest contact details.

• Payment details.

• Any comments that guests have left for you.

At this point, we recommend that you reach out to your guests directly to make contact and share any important details such as any terms and conditions, arrival instructions, etc.

For more information, you can read our guide to guest communication.