How to close my Travelnest account

Modified on Thu, 15 Jun 2023 at 12:07 PM

How to close your account:

In order to close your Travelnest account, please call our customer support team by calling +44 333 6666 111 (BST time).

What happens when we close your account:

We check which property/properties are live and confirm with you the one(s) you wish to deactivate. If you are closing your account this normally means all properties are deactivated.

We then deactivate your property from your account. This means you will no longer be able to see the property in your account. Please note that it can take up to 30 days for a property to be delisted from all of your chosen channels. This is down to the individual channels themselves. 

Travelnest Tip: 

If you see that your properties are still live on some channels after the 30-day period is up, please get in touch with us to resolve this.

Future bookings:

If you have future bookings, as per our agreement it's your responsibility to keep your Travelnest account open until after the last booking has taken place. This means you can still access the booking details and guest information.

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