Why is my listing not live?

Common reasons why your property listing may not be live

If your property isn’t live yet, don’t worry — this usually means there’s a small detail that needs updating. Below are some of the most common issues that can prevent listings from going live, and how to fix them.

Tourist Licence

Some regions and towns in Spain, France, Greece, and Portugal require a valid tourist licence before your property can go live. Learn more about how to obtain and add your tourist licence here. 

Location restrictions

Some booking sites have their own regional restrictions that are outside of our control.

For example, under Expedia’s policy, properties located in France cannot be listed on Expedia or any of its affiliate sites. This restriction only applies to Expedia — your property will still appear on all the other booking sites we work with.

Photos

Some booking sites do not accept portrait photos, especially as the cover image.

High-quality photos can make a big difference to your performance — find out what works best in our photo guide.

Invalid address or map location

Make sure your property address is complete, accurate, and uses Latin characters only.

Check that you’ve included a postcode, street number, and country code in the correct fields.

Duplicate listing

If you already have active listings for the same property on other booking sites, duplicates will be removed for infringement. If you already have an active listing for the same property on a booking site, you’ll need to either:

• Snooze or close your direct listing, or
• Stop listing the property on that platform through Travelnest.

If you decide to manage your listing separately, please make sure your calendars are fully synchronised to avoid double bookings.

Listing headline

Some words or symbols can prevent a listing from being published. Avoid:

• Writing in full capital letters
• Using non-Latin characters or symbols

Read our headline guide for tips on writing a clear, professional title.

Availability and pricing

Your property must have at least 10 nights of availability within the next 12 months, with pricing set for those dates.

• If you’re using Smart Pricing, your rates are automatically updated daily, ensuring you always have 365 days of pricing in place.
• If you’re using manual pricing, please make sure you’ve created pricing periods that cover all available dates in your calendar. This helps ensure your property can go live and receive bookings without any interruptions.

Check out our guide on amending pricing and creating a flexible calendar.

Listing description

All listing descriptions must:

• Be written in Latin characters
• Exclude any links, phone numbers, or direct contact details

If your description doesn’t meet these requirements, it may prevent your listing from going live.

Cleaning fee

A cleaning fee isn’t required, and we generally recommend including it in your nightly rate. If you choose to charge a separate fee, it must fall within the range accepted by all channels:

• Airbnb: minimum $100 (approx. £80)
• Booking.com: maximum €2000 (approx. £1725)

Make sure your cleaning fee fits within these limits.

What should you do next?

• Log in to your Travelnest account and review your property details.
• Make any necessary updates — for example, correcting your tourist licence number or adjusting your address.
• Once you’ve made changes, click Publish to resubmit your listing.

We also recommend reviewing all the other points above, as multiple small issues can prevent your listing from going live.

Need help?

If you’ve checked everything and still can’t see your listing live, please reach out to our Customer Support team here, and they will be happy to help