How to update your personal or business details

Keeping your personal details up to date ensures smooth communication and accurate account management. Follow the steps below to update your information in your Travelnest account:

Step 1: Log into your Travelnest account

Visit the Travelnest website and log in using your email and password.

Step 2: Navigate to "Basic Information"

Once logged in, select "Basic Information" from the menu on the left-hand side under the "My Account"section.

Step 3: Update your details

Depending on whether you are an individual or a Limited company (or equivalent), follow the relevant instructions below:

For individuals:

In the Basic Information section:

• My Details: Edit your First Name and Last Name as needed.

• Contact Details: Update your email, correspondence email, and phone number to ensure accurate communication. We may need your number to contact you about your account or bookings.

• Your Address: Enter your home address, including all mandatory fields like Address Line 1, City, Postcode, and Country/Region.

For Limited companies or equivalents:

In the Basic Information section:

• Business Details: Select "Yes" to indicate you are a Limited company (or equivalent).

• Director Details: Provide the First Name and Last Name of the director who will act as the guarantor for the account.

• Contact Details: Update your email, correspondence email, and phone number to ensure accurate communication.

• Company Details: Provide your company name, trading name (if applicable), registration number, and VAT registration status.

• Company Address: Add your business’s correspondence address, including address lines, city, and postcode.

Step 4: Save your changes

Once you’ve made your updates, click the "Save Changes" button at the bottom of the page.

Additional tips

• Ensure all required fields are filled in before saving.

• Keep your details consistent with official documentation to avoid any discrepancies.

Troubleshooting

If you encounter any issues while updating your details, check that all mandatory fields are filled out.

• For further assistance, reach out to Travelnest support using the "Help & Support" option at the bottom of the menu.

By keeping your personal and business details accurate and up to date, you ensure seamless account management and timely communication.