How to update your personal or business details

Modified on Tue, 4 Nov at 9:48 PM

Keeping your account details up to date

Keeping your personal and business details accurate ensures smooth communication and proper account management. Follow the steps below to update your information in your Travelnest account.

Log into your Travelnest account

Visit the Travelnest website and log in using your email and password.

Go to Basic Information

Once logged in, select "Basic Information" from the menu on the left-hand side under the "My Account"section.

Update your details

Depending on whether you are an individual or a Limited company (or equivalent), follow the relevant instructions below:

For individuals:

My Details: Edit your First Name and Last Name as needed.
Contact Details: Update your email, correspondence email, and phone number so we can contact you regarding your account or bookings.
Your Address: Enter your home address, including all mandatory fields like Address Line 1, City, Postcode, and Country/Region.

For Limited companies or equivalents:

Business Details: Select "Yes" to indicate you are a Limited company (or equivalent).
Director Details: Provide the First Name and Last Name of the director who will act as the guarantor for the account.
Contact Details: Update your email, correspondence email, and phone number to ensure accurate communication.
Company Details: Provide your company name, trading name (if applicable), registration number, and VAT registration status.
Company Address: Add your business’s correspondence address, including address lines, city, and postcode.

Save your changes

After updating your details, click the Save Changes button at the bottom of the page.

Additional tips

Make sure all required fields are completed before saving.
Keep your details consistent with official documents to avoid discrepancies.

Troubleshooting

If you experience issues while updating your details, check that all mandatory fields are filled in correctly.

For further help, please reach out to our Customer Support team here.

Keeping your personal and business information up to date ensures smooth account management and timely communication with Travelnest.