Mobile app FAQs

What does the Travelnest mobile app do?

The Travelnest mobile app is designed to assist you in managing your bookings and guest communication. Whether you’re at home or on the go, it’s here to help make managing your holiday rental effortless.

Please note: to use our mobile app, you must be a Travelnest customer.

How do I get the app?

You can easily download it from the App Store (iOS and iPadOS) or the Google Play store (Android), then log in using your Travelnest details.

How much is the Travelnest mobile app?

The Travelnest mobile app is available for free download from the App Store and Play Store. To utilise the features for managing your bookings, you must be an existing Travelnest customer.

Which devices is the app available on?

All compatible iPhone, iPad, and Android devices.

Why do I need the mobile app?

We understand that hosting can be chaotic and unpredictable. A mobile app provides the flexibility to manage your bookings and guest communication on the go, reducing the time you need to spend in front of your laptop. Now, you can check details and message guests while picking up the kids from school or working out.

What if I’m offline or have no signal?

Even when you’re disconnected or in an area with poor signal, our app has got your back. Its offline support ensures you can always view essential booking details and messages for those moments when you’re not connected.

How can I view my bookings?

Under the Bookings tab, you’ll find a comprehensive list of all your booking activities – including those that are in-progress, upcoming, and cancelled.

You can also search your bookings. Simply ‘press’ into the search bar and enter the name, channel, or months you wish to search by.

If you have multiple properties with Travelnest, you’ll see the respective nickname of each property alongside its corresponding booking.

How can I view more details about a booking?

To view booking details, ‘press’ on the booking. You’ll see the guest’s account information, length of stay, check-in/check-out dates, number of guests, and a breakdown of the payment amount.

If you need to contact the guest, you can do so directly in the app by messaging or calling them.

How can I view my messages?

To view your message history, open the app and go to the ‘Messages’ tab. Scroll down to see a list of all your messages. If you want to view a conversation with a specific guest, simply tap on their name – this opens the conversation so you can read and respond.

Please note: the ‘Messages’ section only displays messages from guests who have booked or enquired through Airbnb and Booking.com. You must have a property listed on either Airbnb or Booking.com via Travelnest to see these messages.

How can I message my Airbnb and Booking.com guests?

Use the text field at the bottom of the screen to type your response. Tap the send button (arrow icon) to deliver your message.

Can I send attachments in my messages?

Airbnb channel:

You can now send and receive attachments for confirmed Airbnb bookings directly in the Travelnest app or on the web. Guests can also share attachments, making it easier for you to tailor their experience. Please note that you can’t send or receive attachments to Airbnb enquiries.

Booking.com channel:

Right after booking, Booking.com guests can message you but can’t send attachments. However, as the host, you can send both messages and attachments for any confirmed booking. If a guest messages you first, you can do this for unconfirmed bookings, too. Keep in mind that receiving attachments from Booking.com guests isn’t possible due to Booking.com’s limitations.

If you need to share images or documents, tap the “+” icon next to the message field. You can:

• Add photos from your library: share pictures directly from your device.
• Choose files: send other file types that may be useful for your guest.

How can I archive my messages?

Unfortunately, archiving messages isn’t available yet. We’re working on it, and it will be available soon.

How can I get support if I need it?

You can access our support resources directly from the app. Simply go to the ‘Support’ section to find helpful guides, important updates, and our host helper. You can even chat live with our customer support team.

How can I update my personal information?

Go to the ‘Account’ section. The app will pre-authenticate you and take you to your personal details, where you can update your personal and payment information or reset your password at any time.

Does the Travelnest app have a dark mode?

Yes. Our app supports dark mode and will adapt to your device’s display settings, whether you prefer light or dark themes.

What happens when I click on a messaging push notification?

When you click on a messaging push notification, the app will take you directly to the messaging screen where you can view all your messages.

What happens when I click on a booking push notification?

When you click on a booking push notification, the app will take you to the booking screen where you can view all your bookings.