Monthly performance emails

We aim to send you a monthly email recapping performance from the previous month as well as some stats looking forward. Below is a recap of what each of what these mean. As mentioned at the bottom of our emails, the best place to go to boost performance across all these metrics is the property score. You can find all the main tips to boost your performance.

Total booking value

This is how much booking value in £ you generated for bookings made in the previous month. For example if you received 3 bookings each worth £100, then your total booking value would be £300. This also counts cancelled bookings. For example if you received 3 bookings worth £100 each and one was cancelled then your total booking value would still be £300. Finally, the total booking value is for bookings made in the previous month and not for stays in the previous month. 

Total bookings

This is how many bookings you generated in the previous month. For example if you received 3 bookings, then your total bookings 3. This also counts cancelled bookings. For example if you received 3 bookings and one was cancelled then your total bookings would still be 3. Finally, the total bookings is for bookings made in the previous month and not for stays in the previous month.

Total nights booked

This is how many nights booked you generated in the previous month. For example if you received 3 bookings for 5 nights each, then your total nights booked would be 15. This also counts cancelled bookings. For example if you received 3 bookings for 5 nights each and one was cancelled then your total nights booked would still be 15. Finally, the total night booked is for bookings made in the previous month and not for stays in the previous month.

Occupancy

This is what percentage of nights were booked in the previous month. For example, if the previous month had 30 nights and you had 15 nights booked on one property then your occupancy would be 50%. In cases where you have multiple properties, it would simply add up all the nights booked across all properties and divide them by the total number of nights across all properties from the previous month. For example, if you have two properties and both had 10 nights booked then your occupancy would be 30% (20 nights booked / 60 total nights).

Bookable nights

This is what percentage of nights are bookable over the next 365 days. In order for a night to be bookable, there needs to be pricing, your calendar needs to sufficiently flexible and it must be free to book in order to allow a guest to book. For example, if only 73 nights were bookable over the next year then your bookable nights would be 20% (73/365). In cases where you have multiple properties, it would simply add up all the bookable nights across all properties and divide them by the total number of nights across all properties for the next year. For example, if you have two properties and both had 146 bookable nights over the next year then your bookable nights would be 40% (292/730). 

Nights with no pricing

This is what percentage of nights have no pricing over the next 365 days. Not having pricing is one of the leading reasons for a night not to be bookable. For example, if 36 nights had no pricing over the next year then your nights with no pricing would be 10% (36/365). In cases where you have multiple properties, it would simply add up all the nights with no pricing across all properties and divide them by the total number of nights across all properties for the next year. For example, if you have two properties and both had 36 nights with no pricing over the next year then your nights with no pricing would be 10% (72/730). To avoid having nights that are not priced, we recommend using Smart Pricing if available for your property.#

Blocked nights

This is what percentage of nights are blocked on your calendar over the next 365 days. Blocked nights are when you have manually blocked dates on your calendar or there is a calendar sync event. Blocking dates is one of the leading reasons for a night not to be bookable. For example, if 66 nights were blocked over the next year then your blocked nights would be 18% (66/365). In cases where you have multiple properties, it would simply add up all the nights with no pricing across all properties and divide them by the total number of nights across all properties for the next year. For example, if you have two properties and both had 66 nights blocked over the next year then your nights blocked would be 18% (132/730).

Total pay-out

This is how much we paid out to you in the previous month. As a reminder, we pay after the guest has stayed. So for example, if you had 2 stays in the previous month that generated £200 in revenue after our fees and channel fees have been deducted then your total pay-out would be £200. For more information on how our fees and payments work, you can read this guide. The figure for these in the email is converted to GBP. 

Projected pay-out

This is how much total revenue you have for all future bookings. For example, if you have 5 upcoming bookings worth £1500 in revenue after our fees and channel fees have been deducted then your total projected pay-out would be £1500. For more information on how our fees and payments work, you can read this guide. The figure for these in the email is converted to GBP.