Monthly performance emails

We aim to send you a monthly email recapping performance from the previous month, as well as some stats looking forward. Below is a recap of what these mean. As mentioned at the bottom of our emails, the best place to go to boost performance across all these metrics is the property score. You can find all the main tips to boost your performance.

Total booking value

The total booking value (£) for bookings made in the previous month, including cancelled bookings. For example, 3 bookings worth £100 each would total £300.

Total bookings

The total number of bookings made in the previous month, including cancelled bookings.

For example, if you received 3 bookings and one was cancelled, then your total bookings would still be 3. 

Total nights booked

The total number of nights booked in the previous month, including cancelled bookings.

For example, if you received 3 bookings for 5 nights each and one was cancelled, then your total nights booked would still be 15.

Occupancy

The percentage of nights booked in the previous month. For multiple properties, this is the total nights booked divided by the total available nights across all properties.

For example, if the previous month had 30 nights and you had 15 nights booked on one property, then your occupancy would be 50%. 

In cases where you have multiple properties, it would simply add up all the nights booked across all properties and divide them by the total number of nights across all properties from the previous month. 

Bookable nights

The percentage of nights available to be booked over the next 365 days. For a night to be bookable, it must have pricing, and the dates on the calendar must be open and available for a guest to book. 

For example, if only 73 nights were bookable over the next year, then your bookable nights would be 20% (73/365). 

In cases where you have multiple properties, it would simply add up all the bookable nights across all properties and divide them by the total number of nights across all properties for the next year. 

Nights with no pricing

The percentage of nights with no pricing over the next 365 days. 

For example, if 36 nights had no pricing over the next year, then your nights with no pricing would be 10% (36/365). 

In cases where you have multiple properties, it would simply add up all the nights with no pricing across all properties and divide them by the total number of nights across all properties for the next year. 

Missing pricing is a common reason a night isn't bookable. To avoid having nights that are not priced, we recommend using Smart Pricing if available for your property.

Blocked nights

The percentage of nights blocked on your calendar over the next 365 days, either manually or via calendar sync. Blocked nights are another common reason nights aren’t bookable.

For example, if 66 nights were blocked over the next year, then your blocked nights would be 18% (66/365). 

In cases where you have multiple properties, it would simply add up all the blocked nights across all properties and divide them by the total number of nights across all properties for the next year. 

Total pay-out

The total amount paid out to you in the previous month. The figure in the email is converted to GBP.  Please note: payments are processed after guests have checked in.

For more information on how our fees and payments work, you can read this guide. 

Projected pay-out

The total expected revenue for all future bookings, after fees. 

For example, if you have 5 upcoming bookings worth £1500 in revenue after our fees and channel fees have been deducted, then your total projected payout would be £1500. The figure in the email is converted to GBP.

Performance summary

Review these metrics regularly to identify opportunities to improve occupancy, revenue, and overall property performance.