How to close my Travelnest account

How to close your account

We’re sorry to hear you’d like to close your account with us. To complete the process, a quick call with our team is required.

Steps to close your account

• Log in to your Travelnest account

• Go to My account and select Account settings

• Click Schedule a call and follow the on-screen instructions

• Schedule a call with our team to complete the closure

Note: After scheduling your call, your property will remain bookable. If you want to stop receiving bookings immediately, block your calendar(s). Any upcoming bookings will still go ahead unless you choose to cancel them. For more guidance, please see our Cancellations Guide.

What happens when we close your account

If, after the call, you confirm that you'd like to proceed with closing your account, our team will check which property or properties are currently live and confirm which ones you wish to deactivate. In most cases, closing your account means all properties will be deactivated.

We will then deactivate your property or properties from your account. Once deactivated, they will no longer be visible in your Travelnest dashboard. Please note it can take up to 30 days for listings to be fully removed from all channels—this depends on the individual channel’s processing times.

Tip: If your properties are still live on certain channels after 30 days, please contact us and we’ll help resolve it.

Future bookings

If you have future bookings, you must keep your Travelnest account open until after your final booking has taken place. This ensures you still have access to booking details and guest information.