How do I view my bookings?

Modified on Fri, 02 Feb 2024 at 10:36 AM

When a booking is received for one of your properties, you will be able to see this in your Travelnest account. 


How to view your bookings


Select 'Bookings' from your home page to view all the bookings associated with your property. In the 'Bookings' section, you can view the performance of your property over a 30-day period, as well as details of upcoming bookings in the next 5-day period. 





Filtering your bookings


As shown on the 'Bookings' page, you can filter bookings by 'Completed', 'Current', 'Future', and 'Cancelled'. Additionally, you can sort bookings by arrival date on the booking list pages. 



 

If you need to check any guest details, you can select any individual booking to see more about it, including guest information, arrival/departure dates, booking source, and booking breakdown. 



 

The level of guest information you see here, will vary depending on which booking site the booking originates from. 

 



When a booking is received

New bookings appear in your account at the time of booking. Bookings are processing until processed and confirmed by our team. Once this is completed, an email confirmation and an SMS of the booking will be sent to you. This will provide details including:

 

  • Name of property.

  • Check-in/check-out dates.

  • Guest name & guest contact details.

  • Payment details

  • Any comments that guests have left for you.



At this point, we recommend that you reach out to your guests directly to make contact and share any important details such as any terms and conditions, arrival instructions etc.


For more information, you can read our guide to guest communication 


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